What good is a recall notification if you never receive it? That was the crux of a Government Accountability Office study that looked into how consumers receive and access vehicle recall information. GAO found that a major issue was a lack of electronic communications to consumers.
In a focus group sample of 94 consumers, GAO found that most people preferred receiving recall information by at least one electronic means in addition to standard mail. Despite the desire of the general public, only seven of the 94 studied consumers reported receiving such electronic communications such as text messages or emails.